Question 1

How does a live walkthrough actually work?

Accepted Answer

Your customer opens a link on their phone — no app install. They walk you through their space on video, you see what they see, and you build the quote in real time. Most walkthroughs take 5–10 minutes.

Question 2

Do my customers need to download anything?

Accepted Answer

No. Your customer just taps the link from a text or email and the walkthrough opens right in their phone's browser. No app, no signup, no friction.

Question 3

What's the difference between Virtual Bid® and CleanQuote™?

Accepted Answer

Virtual Bid® is the mobile workflow you use in the field — live video walkthroughs, real-time quoting, and instant booking. CleanQuote™ is the desktop dashboard where owners run the business — track quotes, jobs, revenue, and team performance, all in one place.

Question 4

Can I switch plans or cancel anytime?

Accepted Answer

Yes. You can upgrade, downgrade, or cancel anytime from your account settings. We don't charge cancellation fees and any unused time on a paid plan stays active until your next renewal date.

Question 5

Will this work for my industry?

Accepted Answer

If you quote on-site jobs, it works. Cleaning, painting, landscaping, restoration, pest control, handyman, HVAC, and contractors all use Virtual Bid® — anywhere a walkthrough helps you build a more accurate price.

Question 6

How quickly can I start quoting?

Accepted Answer

Less than 60 seconds. Sign up, send your first walkthrough invite by text, and start quoting on your next call. No setup calls, no onboarding waitlist.

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